1. Login to users workstation as Administrator
  2. Open the file explorer
  3. Go to the C Drive
  4. Go to the Users Folder
  5. Rename the User folder to usernameold
  6. Click on Start, Run type in Regedit
  7. Go to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\
  8. Select the users' profile, if you click on the longer profiles and look at the right window. Look for ProfileImagePath key which will identify the user's profile that will be deleted.
  9. Once Identified, in the left window the cursor should be highlighted on the users' profile. Press the delete key and it will remove the profile from the registry.
  10. Once deleted, Go to the Start Button, Go to the Switch User Option, when prompted log in with the username and password.
  11. Once in as the user, remove the Office 365 software.
  12. Install Office 365 from the \\opcdc.local\data\support\Microsoft folder.
  13. Once installed, Open Word first to ensure the profiles are working correctly. Then Open Excel, then PowerPoint.
  14. Go to Control Panel, Mail, create a new outlook profile.
  15. After it's completed, login to OneDrive as the user so the backup of the existing Documents, Pictures, and Desktop is backed up to OneDrive.
  16. Copy or point the user to the appropriate directory for previous files. I would copy the files to the Documents folder that way it's not using the Desktop for all of the storage of files.
  17. This should complete this fix.